Business at the Speed of Text

Take a few minutes to watch how Solutions by Text can provide you with a compliant solution to enhance the customer experience and increase your bottom line through the power of texting.

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Two-Way Texting Changes the Game

Put real-time text responses in your customers’ pockets and real-time access at your staff’s fingertips.

Find Out More

Two-Way Texting Changes the Game

Put real-time text responses in your customers’ pockets and real-time access at your staff’s fingertips.

Find Out More

Business at the Speed of Text

Take a few minutes to watch how Solutions by Text can provide you with a compliant solution to enhance the customer experience and increase your bottom line through the power of texting.

Watch Videos

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Two-Way Texting Changes the Game

Put real-time text responses in your customers’ pockets and real-time access at your staff’s fingertips.

Find Out More

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From retail to financial solutions, we’re constantly working with our clients to push the boundaries and find new ways to leverage SMS for business.

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This survey was conducted during the first quarter of 2019. More than 100 companies of all shapes and sizes participated in the survey. The objective of the survey was to assess the penetration of digital communication tools and how much they are being used by companies in the credit and collection industry to communicate with individuals who have unpaid debts.

This survey was taken before the Consumer Financial Protection Bureau released its proposed debt collection rule, which includes some provisions for communicating using digital technologies. It is expected that the usage of digital communication channels will increase as companies become more comfortable with the risks associated with these communication tools.

What follows are the results of the survey. In most cases, the data has been broken out by size of the company, to provide some benchmarking opportunities.