Business at the Speed of Text

Take a few minutes to watch how Solutions by Text can provide you with a compliant solution to enhance the customer experience and increase your bottom line through the power of texting.

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Two-Way Texting Changes the Game

Put real-time text responses in your customers’ pockets and real-time access at your staff’s fingertips.

Find Out More

Two-Way Texting Changes the Game

Put real-time text responses in your customers’ pockets and real-time access at your staff’s fingertips.

Find Out More

Business at the Speed of Text

Take a few minutes to watch how Solutions by Text can provide you with a compliant solution to enhance the customer experience and increase your bottom line through the power of texting.

Watch Videos

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Two-Way Texting Changes the Game

Put real-time text responses in your customers’ pockets and real-time access at your staff’s fingertips.

Find Out More

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Solutions by Text continues to evolve and develop its suite of products and features. Take a look at what's new in our world.

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Updated June 1, 2017

At SBT, we are committed to protecting your privacy and strive to make our site a safe environment for everyone who visits and uses SBT services.

The purpose of this policy statement is to share with you the following:

  • How We Gather Information About Our Users
  • How We Use the Information Gathered About Our Users
  • Protection of Database Information
  • Reviewing/Changing Your Information
  • Limits on Our Abilities
  • Complaints Procedure 

1. How We Use Information About Our Users

We will never collect sensitive information about you without your explicit consent. When you register to become a group administrator with SBT by filling out and submitting a group registration form on the SBT website, an account will be created for you automatically. The registration process for group administrators will collect your name, group name, address, phone number(s), service provider, email address and information regarding the type, location and demographics of your group. The registration process to join a group will include submitting your phone number and service provider.

When you visit the SBT website, our web servers may use technology to track the behavior patterns of visitors to our site by collecting number of visits, average time spent, page views, the name of the domain you used to access the Internet and the website you came from and visit next. We also use “cookies” which would be stored on your browser. These cookies have a finite lifetime. You can usually modify your browser to prevent this from happening.

2. How We Use the Information Gathered About Our Users

Your personal information will not be used or disclosed for purposes other than those set out in this SBT Privacy Policy. We will not sell or rent personally identifiable information provided by you to us. We use your information to keep track of the SBT services you have signed up to receive and to statistically analyze site usage, to improve our content and product offerings and to customize our site’s content and layout. We do this in an attempt to improve our site and better tailor it to meet our users’ needs. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the site, to resolve disputes, troubleshoot problems and enforce our Terms and Conditions. SBT may use any e-mail address, cell phone number, or physical address that you provide to us to communicate with you from time to time regarding administrative notices, account information, updates and upgrades to SBT, and other SBT products that become available. In addition, we must comply with court orders, information requests from government agencies and regulators, and other legal and regulatory processes that may require the disclosure of your personally identifiable information.

If SBT or all of SBT assets are acquired, we may transfer customer information, including your personal information provided to us as part of the registration process, to the acquirer. Otherwise, we will not use or share your personal information with any third party except to our service providers as required to operate SBT.

3. Protection of Database Information

Any information sent to SBT for text messaging and/or storage purposes will remain the property of the account holder, which SBT will hold securely in accordance with our internal security policy and the law. SBT will take reasonable measures to protect your personal information with security safeguards appropriate to the sensitivity of the information, through the use of technological measures (e.g., firewalls, passwords, encryption) and training of employees. SBT will at no time collect or redistribute this information without your consent, except where legally required to do so.

4. Reviewing/Changing Your Information

It is SBT policy that just as a user must subscribe to a messaging group, they have the right to unsubscribe from a particular messaging group. When a user unsubscribes from a particular group, they will no longer receive any messages unless they were to subscribe again. SBT is not responsible for the messages sent by our clients or customers that are using SBT products or services to send messages. It is the user’s sole responsibility to acquire necessary permission to send messages to their recipients.

If at any time you would like to change any information in your account, login from the home page. Here you can change or update your information.

5. Limits on Our Abilities

Although your privacy is very important to us, due to the existing legal and technical environment, we cannot ensure that your personally identifiable information will not be disclosed to third parties in ways not described in this policy. Additionally, we can (and you authorize us to) disclose any information about you to private entities, law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate to address or resolve inquiries or problems.

6. Complaints Procedure

If you have any complaints relating to any aspect of our service, please state clearly the nature of the complaint. We will acknowledge your complaint within 5 working days. You will also be assigned a contact name that will be responsible for keeping you informed of the progress of any complaint.

SBT may reserve the right to change this online privacy policy from time to time at its discretion. Changes will be posted in the privacy policy web page and will be effective upon posting. Your continued use of SBT after changes to this online privacy policy have been posted is deemed acceptance of those changes. It is your sole responsibility to monitor the privacy policy to determine whether any such changes have been posted. This privacy policy is subject to and applicable to all privacy laws.

You acknowledge that acceptance of this privacy policy is a condition to your use of our services and you agree to be bound by all of its terms and conditions.

If you have further questions about our privacy policy or its implementation, contact us at:


Solutions by Text

15110 Dallas Parkway STE 500
Dallas, TX 75248
800-979-1212
support@solutionsbytext.com